(Wendy Goldthorp Coaching t/a The FIT Movement Limited)

Last updated: 14 April 2026

These Terms & Conditions govern your use of this website and the purchase of coaching or digital products from The FIT Movement Limited trading as Wendy Goldthorp Coaching (“the Company”).

These Terms & Conditions should be read together with our Privacy Policy, Cookie Policy and Medical Disclaimer, which form part of this agreement.

1. Services

We provide:

• 1:1 coaching

• Group coaching (when offered)

• Digital products (when offered)

• Online programmes

Services are delivered via platforms including Zoom, WhatsApp and Everfit.

2. Eligibility

You must be 18 years or older to purchase services.

3. Health & Participation

You confirm that:

• You are medically and physically able to participate in coaching services;

• You will seek medical advice where appropriate before beginning exercise or making significant dietary changes;

• You will inform us of any relevant medical conditions, injuries or changes to your health.

• You acknowledge that participation in physical training and lifestyle coaching carries inherent risks.

Further detail is set out in our Medical Disclaimer, which forms part of these Terms.

4. Payment

Payments are processed via Stripe and PayPal.

We do not store card details.

5. Payment Plans

Where a payment plan is offered, this is a facility to spread the total programme fee over agreed instalments.

It is not a monthly subscription.

By selecting an instalment plan, you agree to pay the full programme fee in accordance with the agreed instalment schedule, regardless of usage, participation level or early termination of coaching.

Failure to complete instalment payments may result in:

• Suspension of access to services; and

• Recovery of the outstanding balance.

6. Coaching Services - Cooling-Off & Refunds

If you purchase coaching services online, you have a statutory right to cancel within 14 days of purchase.

By purchasing, you expressly request that coaching services begin immediately, including onboarding, programme preparation and platform setup, and continue from the agreed programme start date confirmed in writing.

Onboarding materials and access to the coaching platform are typically provided within 2–3 working days of payment received.

You may cancel within 7 days of the agreed programme start date.

If you cancel within this 7-day period, you will receive a refund of payments made, less a proportionate charge equivalent to one week of the applicable programme fee.

This proportionate charge reflects:

• Onboarding and assessment review

• Programme design and preparation

• Platform setup and access

• Reserved coaching capacity

• Administrative work

The proportionate deduction applies whether or not a coaching call has taken place.

After 7 days from the agreed programme start date, no refunds are available and the full programme fee remains payable, including any outstanding instalments.

Instalment plans are provided for convenience only and do not alter the total programme fee.

7. Digital Products

Where you purchase a digital product (including but not limited to guides, downloads, templates or self-study materials), access is provided immediately upon purchase.

By completing your purchase, you:

• Expressly consent to immediate access to the digital content; and

• Acknowledge that you lose your statutory right to cancel once access has been granted.

All digital product purchases are therefore non-refundable.

8. Subscription Services

Where subscription services are offered (including but not limited to Edge Athlete), the following terms apply:

General Subscription Terms:

• Pricing and billing frequency are as stated at time of purchase

• Billing occurs via Stripe on a recurring basis

• Prices may be amended with 30 days' notice to existing subscribers

• Cancellation must be made in writing to hello@wendygoldthorp.com before your next billing date

• Access continues until the end of the current paid period

Program-Specific Terms:

Specific subscription program may include:

• Minimum commitment periods

• Trial periods

• Platform delivery requirements

• Support response times

These are confirmed at the point of purchase and detailed in programme materials.

Edge Athlete - Specific Terms:

• Monthly subscription: £60/month (or as stated at purchase)

• 3-month minimum commitment

• 7-day trial period from programme start date (full refund less a pro rata deduction for services received if cancelled within trial)

• Delivered via Everfit platform (access within 72 hours of purchase, or 72 hour from the next working day if purchased outside office hours)

• Asynchronous support via Everfit messenger (48-hour response time, excluding weekends or UK public holidays)

• No scheduled 1:1 calls included

After the minimum commitment period, you may cancel by providing written notice before your next billing date.

Edge Performance - Specific Terms: (To be confirmed when launched)

9. Scheduling, Cancellation & Rescheduling of 1:1 Client Calls

Coaching is a collaborative process. Consistent attendance and engagement support optimal outcomes.

Coaching calls form part of a structured programme and are delivered within the agreed programme timeframe. Where possible, the next appointment may be agreed during a session. Outside of this, clients are responsible for booking, rescheduling or cancelling calls using the designated scheduling system (currently Calendly).

Clients are responsible for ensuring that their contact details are accurate within the scheduling system and for monitoring booking confirmations and reminders.

Clients may reschedule a coaching call with at least 24 hours’ notice via the scheduling system.

Calls cancelled with less than 24 hours’ notice, or missed without notice, may be forfeited and will not be refunded or rescheduled, except in exceptional circumstances at our discretion.

All coaching calls must be used within the agreed programme duration. Unused calls expire at the end of the programme and do not roll over.

If we need to cancel or reschedule a coaching call, we will provide as much notice as reasonably possible and offer an alternative appointment within a reasonable timeframe. Where we are unable to provide a reasonable alternative, the value of that session will be credited or refunded.

10. Intellectual Property

All materials provided are proprietary, copyrighted and remain the intellectual property of the Company. You agree that such proprietary material is solely for the your own personal use and are granted as a single-user licence. All intellectual property, including the Company’s copyrighted program and/or course materials, shall remain the sole property of the Company. No licence to sell or distribute the Company’s materials is granted nor implied.

You may not:

• Reproduce

• Share

• Sell

• Distribute

• Reverse engineer

11. Limitation of Liability

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence

• Fraud

• Any liability which cannot legally be excluded

Subject to this:

Our total liability shall not exceed the total amount paid by you in the preceding 12 months.

We are not liable for:

• Indirect losses

• Business losses

• Loss of profit

12. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from events beyond our reasonable control.

Such events may include, but are not limited to:

• Illness or incapacity

• Internet or telecommunications failure

• Platform or software outages

• Payment processor disruption

• Government restrictions

• Natural disasters

• Acts of God

• Civil unrest

• Pandemic or public health events

Where such an event occurs, we will take reasonable steps to minimise disruption and resume services as soon as reasonably possible.

Where services cannot reasonably continue, we may:

• Reschedule delivery; or

• Extend programme access for a reasonable period; or

• Provide a proportionate refund where appropriate.

Nothing in this clause affects your statutory rights.

13. Right to Refuse or Terminate Services

We reserve the right to refuse service, suspend access, or terminate your subscription at our discretion in the following circumstances:

• Abusive, threatening or inappropriate behaviour toward the Company or its representatives

• Breach of these Terms & Conditions

• Fraudulent payment activity

• Misuse of programme materials (including unauthorised sharing or distribution)

• Behaviour that compromises the safety or experience of other clients

Where we terminate services for the above reasons:

• No refund will be provided for any remaining subscription period

• Access to all platforms and materials will be immediately revoked

• Outstanding payments remain due

Where termination is initiated by us for reasons other than client breach, a proportionate refund will be provided for any unused subscription period.

14. Account Deletion & Data

You may request deletion of your account and personal data at any time by emailing hello@wendygoldthorp.com.

Account deletion will:

• Remove your access to all coaching platforms

• Delete your personal information in accordance with our Privacy Policy

• Not affect any outstanding payment obligations

Certain data may be retained for legal, accounting or regulatory compliance purposes as set out in our Privacy Policy.

15. Amendments to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time.

Changes become effective immediately upon posting to https://www.wendygoldthorp.com/terms-and-conditions

Material Changes: For material changes affecting pricing, commitment periods, cancellation policies or refund terms, we will:

• Notify existing clients via email

• Provide reasonable notice (typically 7-14 days) before changes take effect

• Apply changes to new purchases immediately

• May apply changes to existing subscriptions at renewal, at our discretion

Existing clients may be grandfathered under previous terms on a case-by-case basis.

Non-Material Changes: Minor amendments (including corrections, clarifications, contact information updates) take effect immediately without notice.

Your Rights: Continued use of services after changes are posted constitutes acceptance of the modified terms.

If you do not agree to modified terms, you may cancel your subscription or service in accordance with the cancellation terms applicable to your programme.

Nothing in this clause affects your statutory rights.

16. Severability

If any provision is found invalid, the remaining provisions remain in force.

17. Governing Law

These Terms are governed by English law.

Disputes shall be subject to the exclusive jurisdiction of the English courts.